We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information.
2. What Personal Information We Collect
The types of personal information we may collect include:
Full name
Email address
Phone number
Business name
Images or media related to our services
Communications with us (via phone, SMS, email, or forms)
Website usage data (if applicable)
We only collect personal information that is reasonably necessary for our business activities.
3. How We Collect Your Information
We collect personal information when you:
Contact us via phone, email, SMS, or our website
Fill out a form, place an order, or request a service
Respond to marketing messages or surveys
Interact with us on social media or third-party platforms
4. Why We Collect and Use Your Information
We collect and use your personal information to:
Deliver and improve our services
Respond to your inquiries and service requests
Send appointment confirmations, updates, or reminders
Conduct customer follow-up and collect feedback or reviews
Comply with legal obligations
5. Disclosure of Personal Information
We do not sell or rent your personal information. We may disclose it to:
Service providers who assist us in delivering our services (e.g. SMS/email providers, CRM platforms like GoHighLevel)
Regulatory authorities when required by law
Other parties with your explicit consent
All third-party service providers are required to comply with Australian privacy standards.
6. Data Storage and Security
We store your personal information securely using physical, electronic, and managerial safeguards to prevent misuse, loss, or unauthorized access. If your information is no longer needed, we will take reasonable steps to destroy or de-identify it, unless we are required by law to retain it.
7. Access and Correction
You have the right to access your personal information and request corrections if you believe it is inaccurate, incomplete, or outdated.
We may ask you to verify your identity before processing your request.
8. Direct Marketing and Opt-Out
We may use your personal information to send you marketing communications. You can opt out at any time by contacting us directly.
9. Overseas Disclosure
Your information may be stored or processed overseas if we use third-party services located outside Australia. In such cases, we take reasonable steps to ensure these services comply with Australian privacy laws.
10. Cookies and Website Tracking
Our website may use cookies to collect statistical information about visits and improve user experience. You can modify your browser settings to block cookies if desired.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be published on our website with a new effective date.
12. Complaints
If you believe we have breached the Australian Privacy Principles, you can contact us directly. We take privacy complaints seriously and will investigate promptly.
If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC): Website: https://www.oaic.gov.au
13. Contact Us
If you have any questions, requests, or complaints regarding your privacy, please contact: Review Farm Email:[email protected]
